Category Archives: Cognitive Psychology

Articles on the acquisition, processing, and storing of information, and the exploration of internal mental states

The Psychology Of Customer Service

psychology of customer service

Within vastly growing industries, the need for successful and efficient customer service is paramount if a business is to succeed. Customer service in any industry is undoubtedly different with every phone call, email or complaint and because of differing opinions with both parties involved, it can become difficult to implement effective solutions. However, with a little understanding of the psychology of customer service, offering a seamless service is easier than you might initially think. To get you started, we are going to look into the psychology of the customer service industry and the impact it can have on a business. Continue reading

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How A Spontaneous Holiday May Improve Your Mental Health

Spontaneous Holidays and Mental HealthMany of us like to stay in our comfort zones when we go on holiday. We may book a trip to a place we’re familiar with and give ourselves several months of advanced planning to ensure we have everything we need. However, booking a holiday spontaneously may be even more beneficial for your mental health.

Although having thorough plans will often put your mind at ease, a spontaneous holiday in an unfamiliar location allows you to build your confidence. Simply arrange your travel documents and apply for your European Health Card to get these four awesome benefits from your next spontaneous holiday: Continue reading

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Gerascophobia and the Psychology of Aging

how to treat gerascophobia

While The American Psychological Association currently only recognizes 100 phobias, it is estimated that there are actually over 500 phobias in existence throughout the world. One of the most intriguing – particularly in light of the beauty and youth obsessed age in which we live – is Gerascophobia. Continue reading

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The Psychology Of Project Management

positive psychology in workplace

There is a great deal of difference between being a good and bad project manager, although it may initially appear to only be a fine line separating the two. Often, behavioural skills play a major role in the way that a team works together and there are many conflicting studies on project management that can make understanding your role more complicated. No two teams are the same and what is able to motivate one individual might not motivate another. However, from a psychological standpoint, there are a few key principles that should be applicable to any team, in any industry, to improve performance. Continue reading

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